CardWorks is hiring for Customer Call Center Associates in Woodbury, NY for Afternoon, Evening and Overnight Shifts.

CardWorks is a family oriented company that strives for excellence. If you are looking for a company that engages you and allows you to use your skills to create a better experience for others, then CardWorks is the place for you!   We value our employees and provide generous benefits to include:

• Competitive Compensation - $16.50 and up
• $750 hiring bonus after 9 months
• Employee referral bonus of $1000 after 6 months
• 10% shift differential for weekday shifts after 6pm and weekend shifts
• Incentive bonuses
• Company subsidized medical, dental, and vision insurance
• Company paid time off
• 401K retirement plans
• Life Insurance
• Internal growth & advancement
• Short Term Disability
• Day Training – 10:00am – 6:30pm

As a Customer Call Center Associate you will deliver extraordinary customer care by responding to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment. While speaking with account holders, you will evaluate and analyze information to resolve inquiries by asking probing questions and offer solutions that benefit the customer.  

Requirements:

• High school diploma or its equivalent
• 1 year minimum of customer service or call center/collections experience preferred
• Schedules typically require 1 weekend day, and shifts are typically 8 hours
• Detail oriented with strong organizational skills
• Excellent written and verbal communication skills
• Ability to exercise discretion when dealing with confidential information 
• Proficient in Microsoft Office Suite
• Bilingual Spanish required for some shifts

All shifts are 8 hours. All schedules include 4 shifts during the week and one weekend.  Shifts include:

• 12noon-8:30pm
• 12:30pm-9pm
• 3:30pm-12midnight
• 4pm-12:30am
• 5pm-1:30am
• 6pm-2:30am
• 11:30pm-8am
• 12midnight-8:30am

All positions require completion of 4 weeks onsite paid training, Training hours for all shifts are Monday through Friday from 10am-6:30pm and meet all Federal and State safety mandates and guidelines.  Our next training program is from 4/4 – 4/29. After training is complete you will then begin your regular schedule.

As there most likely will be a need for new employees to work remote after onsite training/coaching, we are requiring the following additional criteria to be met so new Associates can work productively and effectively until our office more fully reopens:

• Dedicated work space that minimizes noise and outside disruption, and protects confidential and secure information
• Smart phone mobile device with minimum operating systems: Android 5 or IOS 9
• High Speed Wired Internet: Download speed of 30 MBPS and Upload speed of 5-10 MBPS minimum
• Landline (home) telephone that can be used to receive work calls, and has call waiting, three way calling, and call forwarding features deactivated

About Us

CardWorks Servicing ("CWS") is one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. CWS offers management expertise across the credit spectrum and supports both MasterCard and Visa accounts as well as a variety of private label debit, credit, stored value, and customer bankcards.