Patient First is seeking to hire Occupational Health Collection Specialists for our location in Glen Allen, VA.

APPLY TODAY if you meet the minimum requirements! Then check your phone and email for communication on the next step.

We offer:

• Competitive compensation
• Health/Dental/Vision/Life Insurance, Tuition Reimbursement, Short-term and Long-term Disability, Employee Assistance Program, Flexible Spending accounts, 401(k) Retirement Plan (with employer match), 529 College Savings Plan, Bereavement Leave, Long term care insurance, Paid Annual Leave, Emergency Leave Bank
• Discounted medical treatment at any Patient First location for employees and immediate family
• Working for a company that was awarded over 35 “Best Urgent Care” recognitions
• Flexible hours
• Growth potential

Hours/Schedule:

• Monday-Friday, 8am-5pm
• Administrative Offices are closed on observed holidays.

Position Details:

• Reviewing the status of accounts for Occupational Health clients as assigned;
• Conducting outreach to Employer, Insurance Company, Third Party Administrators (TPAs), and Patients via telephone to determine current status of claims and the steps necessary to fulfill reimbursement;
• Ensuring courteous and professional communication with all parties;
• Accurately documenting collection efforts and following up to ensure outstanding accounts are worked completely and in a timely manner;
• Working with the Occupational Health Department to ensure information gathered in the collections process is properly updated onto Industrial Client (IC) accounts as appropriate;
• Ensuring all Health Insurance Portability and Accountability Act (HIPAA) issues are addressed immediately, and proper notifications are made to appropriate parties;
• Processing credit card payments while ensuring all compliance protocols are adhered to;
• Ensuring all productivity goals are achieved on a consistent basis;
• Adhering to all policies and procedures;
• Responsible for operating, using, and maintaining office equipment as trained.

Requirements:

• Must be 18 years of age or older;
• High school graduate or equivalent;
• Excellent oral and written communication skills required;
• Ability to prioritize and handle multiple tasks;
• Self-starter with the ability to work independently and achieve productivity goals;
• Computer skills required, including Microsoft Office Applications;
• Basic math and analytical/problem solving skills;
• Must be able to sit for long periods of time (4-7 hours at a time).

About us:

Since opening our first medical center in 1981, Patient First's vision remains the same: making access to quality medical care as convenient and cost-effective as possible. To achieve this objective, we have adopted and continue to embrace many innovative operating systems and practices.

These innovations, along with sophisticated, automated registration and treatment systems and our commitment to an excellent medical staff and quality of care have been widely accepted, allowing Patient First to expand considerably over the years. Patient First now offers both primary and urgent care services and participates in most insurance plans. We also provide a broad range of Occupational Health services. There are currently 77 Patient First centers in the mid-Atlantic region.