IT Support Technician & Senior/Lead IT Support Technician

  • Bloomington, IN

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Presidio is hiring a IT Support Technician & Senior/Lead IT Support Technician their client in Bloomington, IN.

IT Support Technician

  • Provide hands-on technical support for infrastructure, network, server, cloud, endpoint, and collaboration-related issues.
  • Troubleshoot incidents involving Windows servers, virtualization, networking, Wi-Fi, storage, telephony, Microsoft 365, and end-user technologies.
  • Manage incidents and service requests through ServiceNow while meeting established SLAs and ITSM processes.
  • Escalate complex technical issues, outages, and system failures to senior engineering resources and external vendors as necessary.
  • Support patching, monitoring, backup, recovery, and infrastructure maintenance activities for validated and non-validated systems.
  • Maintain and support Cisco telephony, IP and non-IP phone systems, conference rooms, Microsoft Teams, multifunction printers, and secure print solutions.
  • Support Cisco and Ubiquiti wireless/switching environments and Fortinet firewall/SD-WAN technologies.
  • Assist with Windows Server, Hyper-V/SCVMM, VMware, Microsoft SQL, Azure IaaS/PaaS, Microsoft 365, and Veeam.
  • Work with Operational Technology, lab systems, and manufacturing teams to troubleshoot infrastructure-related issues.
  • Assist with vulnerability remediation, security updates, and identity technologies including SSO and MFA.
  • Maintain accurate technical documentation, knowledge articles, and CMDB information.
  • Coordinate with vendors and third-party providers for troubleshooting and technical support.
  • Participate in infrastructure monitoring and alerting and proactively identify potential system issues.
  • Participate in a 24/7 on-call rotation as required.

Qualifications

Education & Experience

  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred; equivalent professional experience considered.
  • 3–5+ years of hands-on IT support, systems administration, infrastructure, or network engineering experience.

Technical Skills

  • Hands-on experience with Windows Server and virtualization technologies such as VMware and Hyper-V.
  • Experience supporting LAN/WAN, wireless, switching, firewalls, and SD-WAN environments.
  • Familiarity with Azure and Microsoft 365.
  • Experience with ServiceNow or a similar ITSM platform.
  • Exposure to backup/recovery and monitoring solutions.
  • Experience with some combination of Cisco, Fortinet, Ubiquiti, VMware, Hyper-V/SCVMM, SQL Server, Azure, Microsoft 365, and Veeam.

 

Senior/Lead IT Support Technician

  • Provide hands-on technical support for infrastructure, network, server, cloud, endpoint, and collaboration-related issues.
  • Troubleshoot incidents involving Windows servers, virtualization, networking, Wi-Fi, storage, telephony, Microsoft 365, and end-user technologies.
  • Manage incidents and service requests through ServiceNow while meeting established SLAs and ITSM processes.
  • Escalate complex technical issues, outages, and system failures to senior engineering resources and external vendors as necessary.
  • Support patching, monitoring, backup, recovery, and infrastructure maintenance activities for validated and non-validated systems.
  • Maintain and support Cisco telephony, IP and non-IP phone systems, conference rooms, Microsoft Teams, multifunction printers, and secure print solutions.
  • Support Cisco and Ubiquiti wireless/switching environments and Fortinet firewall/SD-WAN technologies.
  • Assist with Windows Server, Hyper-V/SCVMM, VMware, Microsoft SQL, Azure IaaS/PaaS, Microsoft 365, and Veeam.
  • Work with Operational Technology, lab systems, and manufacturing teams to troubleshoot infrastructure-related issues.
  • Assist with vulnerability remediation, security updates, and identity technologies including SSO and MFA.
  • Maintain accurate technical documentation, knowledge articles, and CMDB information.
  • Coordinate with vendors and third-party providers for troubleshooting and technical support.
  • Participate in infrastructure monitoring and alerting and proactively identify potential system issues.
  • Participate in a 24/7 on-call rotation as required.
  • Interest in progressing into formal IT operations management and show leadership capabilities.

Qualifications

Education & Experience

  • Bachelor’s or master’s degree in Computer Science, Information Technology, or related field; equivalent professional experience considered.
  • 7–10+ years of progressive IT infrastructure experience.
  • 2+ years in a senior engineering, technical leadership, team lead, or management capacity.

Technical Skills

  • Advanced expertise across Windows/Linux servers, VMware/Hyper-V virtualization, enterprise networking, firewalls, LAN/WAN, SD-WAN, storage, backup/recovery, and cloud infrastructure.
  • Strong Azure and/or AWS architecture experience.
  • Experience with enterprise security technologies including SSO, MFA, vulnerability management, firewall security, and network segmentation.
  • Strong ServiceNow/ITSM experience, including change, incident, CMDB, knowledge, and release management.
  • Experience with Cisco wireless/switching, Fortinet firewalls/SD-WAN, Ubiquiti, Windows Server, Hyper-V/SCVMM, VMware, SQL Server, Azure IaaS/PaaS, Microsoft 365, and Veeam.

 

Duration: 6-month Contract to Hire

Schedule: Onsite Monday-Friday