Presidio is seeking a Systems Administrator for their client located in Chicago, IL location to support a ~500-user environment, primarily focused on system administration and end-user operational support. The role will involve managing identity, device, and SaaS infrastructure while assisting with day-to-day break/fix needs across the organization. This is a hybrid role.

Key Responsibilities

• Provide break/fix support and operational troubleshooting for internal users (~500 users)
• Administer and support Okta for identity management, including application onboarding, SAML / SSO / SCIM integrations and Okta workflow support.
• Manage a small Google Cloud / Google Workspace environment.
• Support device management across Mac and Windows endpoints using JAMF/ JumpCloud.
• Oversee endpoint lifecycle management including patch management, device compliance and agent deployment.
• Assist with automation workflows such as Zapier. 
• Collaborate with distributed teams, including executive stakeholders based in Washington State (provide white-glove service).

Requirements

• Minimum three years of experience in a desktop support and/or systems administration role.
• Proven experience supporting users in mid- to large-size organizations.
• Experience supporting executives, C-suite, and senior-level users.
• Ability to support users over the phone and through remote support tools.
• Experience with and understanding of Google Cloud Platform (GCP) and Okta identity management
• Excellent written and verbal communication skills.
• Professional and friendly attitude with a strong sense of urgency and customer service.

Duration: 3-6 months with possible extensions